"Disenrollment" means leaving Health Partners Medicare and no longer being a member. You may leave one of our plans because you decide that you want to leave. This is called voluntary disenrollment.

• To leave our plan, in most cases you can simply enroll in another health plan during an available election period. Anyone can choose to disenroll during Medicare’s Annual Election Period, October 15 – December 7, or during the Medicare Advantage Open Enrollment Period from January 1 – March 31. You can also disenroll if you have a Special Election Period.
• If you want to switch from one of our plans with prescription drug coverage to Original Medicare without a Medicare prescription drug plan, however, you must contact Member Relations and ask to be disenrolled. Or you can call Medicare at 1-800-MEDICARE (1-800-633-4227), 24 hours a day, seven days a week. TTY users should call 1-877-486-2048.

Note: If you disenroll from Medicare prescription drug coverage and go without creditable prescription drug coverage, you may need to pay a late enrollment penalty later if you join a Medicare drug plan. (Creditable coverage means coverage that is expected to pay at least as much as Medicare’s standard prescription drug coverage, on average.)

In some situations, we can disenroll you. This is called involuntary disenrollment. You are required to leave:

• If you move out of our service area or are gone from it for more than six consecutive months, for example, or if we no longer offer the plan in your geographic area, you will be disenrolled. You can then go to Original Medicare or, if you qualify for a Special Election Period, choose a new plan.
• If we end your membership in our plan, we must tell you our reasons in writing for ending your membership. We must also explain how you can make a complaint about our decision to end your membership.

If you have questions about disenrollment, call Member Relations at 1-866-901-8000 (TTY 1-877-454-8477). From October 1 to March 31, we’re available 8 a.m. to 8 p.m., 7 days a week. And from April 1 to September 30, we’re available 8 a.m. to 8 p.m., Monday to Friday.