Grievances and Appeals
We are committed to providing you with the best possible service. If you have a problem with Health Partners Medicare, contact Member Relations at 1-866-901-8000 (TTY 1-877-454-8477) and we will work to resolve the issue.
You also have the right to file an appeal or grievance. If you believe that Health Partners Medicare should pay for a service or benefit that has been denied, in whole or in part, you have the right to appeal the decision.
If you have any other type of complaint or problem with our plan, you can file a grievance.
You can file a grievance or appeal verbally by calling Member Relations at the numbers above, or you can send your grievance or appeal in writing to:
Attn: Complaints, Grievances & Appeals Unit
Health Partners Medicare
901 Market Street, Suite 500
Philadelphia, PA 19107
Grievances and appeals can also be faxed to 215-991-4105.
For information about the number of grievances, appeals and exceptions filed with Health Partners Medicare, call us anytime at 1-866-901-8000 (TTY 1-877-454-8477).
Appointment of a representative
You can name someone to act on your behalf, such as a relative, doctor, friend, or lawyer. To give this person legal permission to represent you, you will need to send us a completed Appointment of Representative Form.