Health Partners Medicare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), age or disability. Health Partners Medicare does not exclude people or treat them differently because of race, color, national origin, sex (including sexual orientation and gender identity), age or disability.

Health Partners Medicare provides free aids and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters or TTY services
• Written information in other formats (large print, audio, accessible electronic formats, other formats)

Health Partners Medicare provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact Member Relations at 1-866-901-8000 (TTY 1-877-454-8477). From October 1 to March 31, we’re available 8 a.m. to 8 p.m., 7 days a week. And from April 1 to September 30, we’re available 8 a.m. to 8 p.m., Monday to Friday.

If you believe that Health Partners Medicare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including sexual orientation and gender identity), you can file a grievance with Health Partners Medicare. You can file a grievance in person or by phone, mail or fax:

Phone:   1-866-901-8000 (TTY 1-877-454-8477)

Mail:      Attn: Complaints, Grievances & Appeals Unit
              Health Partners Medicare
              901 Market Street, Suite 500
              Philadelphia, PA 19107

Fax:       215-991-4105

If you need help filing a grievance, Member Relations is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal,  or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 1-800-537-7697 (TDD).

Complaint forms are available at www.hhs.gov.