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MTM Frequently Asked Questions

Why would I use the MTM program?
If you take several medicines or have a serious condition, the MTM review can help spot possible problems in how your medicines work together. It can also help you find out if there are less expensive medicines that may work just as well.

How can the MTM program save me money?
Your MTM pharmacist will review your medicines and tell you if similar but less expensive medicines are available. You may also find out that you are taking more than one drug that has the same purpose. If so, the pharmacist will talk with your doctors, with your permission, to find out if changes can be made to your prescriptions.

Will I pay any additional costs or fees for the MTM program?
No. This program is offered at no cost to you.

Can I use my regular pharmacy and see an MTM pharmacist at a different pharmacy?
Yes. Not all local pharmacists have completed the MTM training. You can see an MTM pharmacist for your review at a different pharmacy than you regularly use. If your local pharmacist is interested in providing MTM services, ask him or her to visit the OutcomesMTM website for more information. 

Will I be required to use a pharmacy that is in the Health Partners Medicare network?
In general, you must use our network pharmacies to get your prescriptions and MTM services. Please be aware that our formulary and pharmacy network may change on January 1 of each year.

Will I be required to join the MTM program?
All eligible members are automatically enrolled in the MTM program at no cost. However, your participation is voluntary.

What if I do not want to be enrolled in the MTM program?
You can always opt out if you no longer want to receive MTM services. Call our Member Relations department at 1-866-901-8000 (TTY 711) anytime, 24 hours a day, seven days a week.

How do I find an MTM pharmacist?
Call our Member Relations department at the numbers above to find a participating MTM pharmacist. You then will need to call the pharmacy to set up your review. Be sure to take all your medicine with you when you go. Also take any vitamins, herbal products or supplements you are using. You should plan on the appointment lasting at least 20–30 minutes.

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